Tuesday, August 29, 2006
Arghh... SKY
As I write this I'm on hold. Can't get on with writing up the interview I'm working on. We are having Sky installed (supposedly) and the engineer who was supposed to call us to make an appointment has not done so. Presumably, I am supposed to wait at home in eager anticipation in case he arrives at any time from 8am till 6pm. I wouldn't be that bothered, but I've been on hold trying to sort this out for 15 minutes or so now, and the 'customer care' person says he cannot call customers back - no, one has to hold on the phone - when they were supposed to call us in the first place. What kind of customer service is that?
OH MY GOD! I have just been cut off with no warning! The Vivaldi suddenly turned to bleep as the dial tone filled my furious ear.
What to do now? Try again? Call the press office?
Let's see, I'll try again...
"If it's HD choose 2...for SKY Plus hit 3.." Eh? Why have this stupid chirpy nonsense?
"Your call should be answered in under..." electronic pause... "seven minutes".
Oh, well that's fine then!
Now I'm being mercilessly bombarded by adverts. Do they think their customers are so stupid they want to have this pap pumped into their ears?
Come to think of it, I've never liked SKY as a brand, never seen myself as a SKY person. Always thought in my bourgeois way that having satellite TV was somehow morally suspect. Now, we have finally given in (Dave wanted more sports..), but I'm getting REALLY bad vibes.
OK, it's now 15 minutes later, and I have now have put the phone down, having just been informed by someone called Robert that "the job's not going ahead". No-one is coming today, the engineer is ill. Nobody bothered to tell us of course, but hey.
Oh, and Robert says this means we have been rescheduled for the 6th September. "I can only tell you what's happening on the system," he explained.
Right, I've now wasted about an hour on this and I'm fuming. I'm writing a letter of complaint! Update coming...
11.45am Update: Having written my complaint letter, I just got a call from some other random department in the SKY empire saying the engineer is stuck in traffic or some other totally meaningless excuse. They had no record of any ill engineer and said they will send another engineer over tomorrow. So why was I told the engineer is ill?
5.30pm Update: All is now well again. At 5pm, there was a ring at the door. It was a SKY engineer. I don't know how or why he came out of the blue, but I was rather pleased.
OH MY GOD! I have just been cut off with no warning! The Vivaldi suddenly turned to bleep as the dial tone filled my furious ear.
What to do now? Try again? Call the press office?
Let's see, I'll try again...
"If it's HD choose 2...for SKY Plus hit 3.." Eh? Why have this stupid chirpy nonsense?
"Your call should be answered in under..." electronic pause... "seven minutes".
Oh, well that's fine then!
Now I'm being mercilessly bombarded by adverts. Do they think their customers are so stupid they want to have this pap pumped into their ears?
Come to think of it, I've never liked SKY as a brand, never seen myself as a SKY person. Always thought in my bourgeois way that having satellite TV was somehow morally suspect. Now, we have finally given in (Dave wanted more sports..), but I'm getting REALLY bad vibes.
OK, it's now 15 minutes later, and I have now have put the phone down, having just been informed by someone called Robert that "the job's not going ahead". No-one is coming today, the engineer is ill. Nobody bothered to tell us of course, but hey.
Oh, and Robert says this means we have been rescheduled for the 6th September. "I can only tell you what's happening on the system," he explained.
Right, I've now wasted about an hour on this and I'm fuming. I'm writing a letter of complaint! Update coming...
11.45am Update: Having written my complaint letter, I just got a call from some other random department in the SKY empire saying the engineer is stuck in traffic or some other totally meaningless excuse. They had no record of any ill engineer and said they will send another engineer over tomorrow. So why was I told the engineer is ill?
5.30pm Update: All is now well again. At 5pm, there was a ring at the door. It was a SKY engineer. I don't know how or why he came out of the blue, but I was rather pleased.
# posted by Olivia @ 11:45 am 
